Operations Manager for Lapland Luxury DMC

Lapland Luxury is part of SantaPark Arctic World, a hospitality and experience company with a big heart and a passion for excellence. We create extraordinary experiences for our guests across our unique destinations: SantaPark – Underground christmas theme park, Santa Claus Secret Forest – Joulukka, Hidden Arctic Cloud Villas, AINO Private Island, Lapland Luxury DMC, and the award-winning Arctic TreeHouse Hotel.

Our mission is to turn every moment of our guests' stay into a lifelong memory. We want the same sense of adventure to be part of our team's experience – creating, learning, and developing together every day.

Lapland Luxury DMC is a private destination management company (DMC) specialising in tailor-made luxury experiences in Lapland. Our portfolio includes Hidden Arctic Cloud Villas, located approximately 30 minutes from Rovaniemi city centre, AINO Private Island, and other exclusive luxury villas.

We are now looking for a passionate and experienced Operations Manager to lead and develop our operations in Lapland Luxury DMC and ensure exceptional experiences for our international guests.

About the role

As an Operations Manager, you will play a key role in ensuring the smooth daily operations and high-quality delivery of Lapland Luxury's exclusive experiences and services.

You will lead your team, coordinate operational resources, and work closely with other departments to ensure that every guest experience meets our high standards. In this role, you will combine hands-on operational leadership with a proactive approach to developing our services, processes, and ways of working.

Your key responsibilities include:

Operational management – overseeing the daily operations, quality, and delivery of Lapland Luxury's services and guest experiences

Team leadership and development – recruiting, onboarding, training, and supervising team members while fostering a positive and service-oriented working environment

Resource planning and coordination – ensuring effecti