Cash Vault- Work Coordinator

At U.S. Bank, we’re on a journey to do our best. Helping the customers and businesses we serve to make better and smarter financial decisions and enabling the communities we support to grow and succeed.  We believe it takes all of us to bring our shared ambition to life, and each person is unique in their potential. A career with U.S. Bank gives you a wide, ever-growing range of opportunities to discover what makes you thrive at every stage of your career. Try new things, learn new skills and discover what you excel at—all from Day One.

Job Description

Receive and Balance incoming work. Distributes and manages the workload

Monitors production and participates in work as needed. Coordinates and provides work direction and training to staff.

Coordinates with other work areas in the department as required to ensure compliance with service standards and regulatory deadlines. Resolves exceptions and problems of a more routine nature, referring more complex problems to the Operations Manager as necessary. Prepares reports, records and performance monitoring informing management of operational activities.

Maintains knowledge of products, services and systems in assigned area.

Basic Qualifications

High school diploma or equivalent

Typically four or more years of relevant experience

Preferred Skills/Experience

Thorough knowledge of computer applications and/or the equipment used in the assigned area

Good customer relations skills

Effective verbal and written communication skills

Well-developed ability to identify and resolve/escalate problems

Demonstrated leadership skillsf or the Work Coordinator role

Strong risk and compliance awareness.

Effectively manages competing priorities while ensuring deadlines and service levels are met.