Customer Service Rep/Agent with Swedish and English

Job Purpose You will act as the first point of contact for customers, managing order processing, resolving escalated issues, and providing advanced product and service information. You will collaborate with internal teams such as Sales, Finance, LSCM, IT, and Marketing to ensure customer satisfaction and operational excellence. Responsibilities: Record and process custom/special orders and coordinate with relevant teams

Respond promptly to escalated customer issues and ensure resolution

Act as first point of contact for customer queries and complaints

Provide advanced product/service information and support fitment inquiries

Follow sales and channel dynamics to provide tailored suggestions to customers

Build strong customer relationships and adopt customized strategies

Collaborate with cross-functional teams to resolve issues and improve processes

Participate in regional meetings and share feedback from stakeholders

Qualifications & Experience Required Education, Master, other certification: No specific degree required; experience in customer service preferred

Experience: Previous experience in customer service roles is an advantage

Technical Skills: SAP knowledge

Basic Excel skills

Familiarity with CRM tools (Freshdesk, Salesforce, ERP systems)

Ability to navigate data and use Power BI for insights

Languages Skills: Swedish C1

English C1

Soft/Behavioral Skills: Strong communication and problem-solving skills

Customer focus and ability to manage complex issues

Collaborative mindset and ability to work across departments

Goal-oriented and proactive approach

Ability to prioritize and manage multiple tasks

Resilience in handling challenging customer situations

WHAT WE OFFER At Bridgestone, what really matter is to foster co-creation opportunities and empowering you to be creative and curious to make mobility safer, more efficient, and more sustainable for future generations. Whatever role you fill, when you represent Bridgestone, you are a valued teammate, and pa