Senior AI Specialist to Service Fulfilment & Operations
About this role
Job ID: 6567
Welcome to Group Technology, where we engineer solutions that support Nordea's transformation and enable the Customer Vision and Business Strategy. As part of Nordea's 2030 strategic direction, we are modernizing our technology and data estate while accelerating the adoption of AI-enabled capabilities across the bank.
We are now looking for Senior AI Specialist to join our team. In this role, you will take technical ownership of reliable, secure and scalable AI-enabled platforms and applications. You will shape solution choices, build production-grade AI infrastructure and workflows, and guide teams in adopting AI responsibly in line with Nordea standards.
About our team
The team works closely with product owners, engineers, architects, cybersecurity, data governance and cloud platform teams to ensure our solutions are pragmatic, compliant and production-ready. You will bring deep hands-on engineering expertise, challenge and improve technical approaches, and communicate complex platform decisions clearly to both technical and non-technical stakeholders. You will also support colleagues through practical guidance and help raise engineering standards across the wider organisation.
Main responsibilities in this role:
Take technical ownership of reliable, secure and scalable cloud and AI-enabled services, including participation in the 24/7 on-call rotation for business-critical applications
Define and improve observability and operational practices across logging, monitoring, alerting, SLOs, incident response, resilience, cost control and production readiness, with a particular focus on Google Cloud
Design and implement AI-enabled environments, including agentic AI solutions, prompt engineering, retrieval-augmented generation, agents and end-to-end AI workflows
Translate business and operational needs into sustainable technical solutions, identifying dependencies, risks and opportunities for improvement
Provide expert guidance to users and engineering t