Lead Customer Quality Engineer
About this role
Eaton's state-of-the-art campus in Vantaa, Finland, serves as a hub for its critical power systems business, bringing together research and development, manufacturing, warehousing, sales, and service under one roof. The campus supports the company's continued growth and creates new career opportunities in the region.
As one of the world's largest manufacturers of three-phase uninterruptible power supplies (UPS), Eaton's expansion in this area is driven by strong business growth and the demand for systems that ensure business continuity. Situated in a prime location next to the Helsinki airport, the Vantaa facility serves as Eaton's Critical Power Solutions headquarters and a center of excellence for data centers.
Join Eaton and help us provide energy-efficient solutions that have a real impact on the environment. We make what matters work. Find out more on https://www.youtube.com/watch?v=baa_aiJ4L7E
Responsibilities
- Lead Customer Quality Engineer is a senior customer quality professional responsible for ensuring customer satisfaction and quality by leading the resolution of customer quality issues and driving continuous improvement of quality performance, as measured by the defined KPIs. Acting as a key quality interface across projects and stakeholders, the role ensures customer requirements are effectively captured, defined, and followed throughout the project lifecycle. The position leads quality improvement and prevention initiatives and serves as a trusted quality expert in complex customer and product quality matters.
- Customer Quality
- Goal: Manage the customer problem-solving process from FWT through installation and throughout the serial product life cycle.
- Problem Solving
- Resolve customer issues in a timely manner based on prioritization criteria, including issue type, customer topology, and commercial context.
- Utilize 8D, A3, and other problem-solving methodologies.
- Lead issue resolution from initiation to closure, taking owner