Recruitment Operations Expert

RECRUITMENT OPERATIONS EXPERT

Are you passionate about improving how recruitment works at scale in a global organisation? As a Recruitment Operations Expert, you will play a key role in shaping the tools, processes and frameworks that enable our teams to attract and hire the right talent across all markets. This is your chance to drive impactful change, influence global Talent Acquisition strategy and help build a seamless, consistent and candidate‑centric recruitment journey for the entire H&M Group.

WHAT YOU’LL DO

As a Recruitment Operations Expert, you will own and drive the planning, alignment and execution of key Talent Acquisition processes, tools and initiatives across the H&M Group. You will work closely with global stakeholders to ensure our recruitment approach is consistent, scalable and effective across markets. You will design and implement recruitment frameworks, interview structures, assessment models, scorecards and supporting documentation that strengthen and harmonise our global recruitment practices across office, retail and warehouse roles.

Success in this role requires strong stakeholder management, a high level of ownership and a deep understanding of recruitment operations.

Key responsibilities include:

Leading and improving global Talent Acquisition processes, from identifying business needs to implementing, rolling out and sustaining scalable solutions

Structuring and coordinating initiatives by defining roadmaps, tracking milestones and ensuring progress against agreed outcomes

Safeguarding consistency, quality and compliance across recruitment processes, tools and employer branding standards globally

Defining business needs and collaborating closely with Product and HRIS teams to ensure recruitment tools are effective, user‑friendly and continuously optimised

Designing and rolling out interview frameworks, assessment models and scorecards that enable consistent and high-quality hiring decisions

Guiding recruiters, hiring