Solution Architect - Domain ITSM

Shape the architectural direction of the ServiceNow domain used across a global industrial technology organization. As our Solution Architect for ITSM, you combine deep technical expertise with strong stakeholder engagement to create scalable, secure and reliable solutions that support users worldwide.

About your job

You act as the technical design authority for the ITSM domain within our ServiceNow platform. As part of Platform Architecture and Governance, you translate validated business needs into clear technical direction while ensuring platform quality and long-term viability. The domain includes IT Service Management, Service Catalogue, Self-service, Virtual Agent, Employee Center, Knowledge Management and Predictive Intelligence.

Job responsibilities

Define the target architecture and architectural roadmap for the ITSM domain.

Make strategic technology decisions that balance capability, maintainability and cost.

Champion an out-of-the-box-first approach and challenge unnecessary customization.

Review designs, code and implementation approaches to safeguard platform quality.

Lead platform health, upgrade readiness and technical debt initiatives.

Guide engineers and implementation partners while preparing the platform for AI-driven capabilities, automation and autonomous operations.

Location

This position is based in Sandviken or at the World Trade Center in Stockholm.

Your profile

You bring extensive experience in designing enterprise-scale solutions within ServiceNow or a similar platform. Combining technical depth with business understanding, you know how to turn complex needs into sustainable architectural decisions.

Your background includes

Strong knowledge of ITSM processes and related capabilities, including Service Catalogue, Employee Center, Virtual Agent, Knowledge Management and Predictive Intelligence.

Experience driving platform transformation and reducing technical debt.

A solid understanding of platform governance,