Order Management Specialist / Customer Support Specialist
About this role
We’re looking for an Order Management Specialist / Customer Support Specialist for a company in Nyköping. Start is November 9th, 8 months limited contract to begin with. This role is 100% onsite in Nyköping.
About the Assignment
We are looking for an experienced Order Management Specialist / Customer Support Specialist for a consulting assignment within a large international industrial and technology organization in Nyköping.
In this role, you will provide internal customer support and take ownership of customer-related cases throughout the order and logistics process. You will work in close collaboration with several internal functions to ensure efficient case handling, smooth order flows and a high level of customer satisfaction.
The position is initially on-site in Nyköping 100%, with the possibility of a hybrid setup at a later stage.
Your Responsibilities
In this role, you will:
Provide support related to orders, deliveries, payments and other customer-related matters
Manage and follow up orders and cases throughout the process
Work with SAP and logistics flows
Coordinate customer cases with Sales, Operations, Supply Chain Management and other relevant functions
Ensure ownership of cases from initial request through resolution
Coordinate with After-Sales Service and Spare Parts when required
Identify and resolve issues that may affect deliveries or customer satisfaction
Work with Microsoft 365 as part of your daily activities
Requirements
- To be successful in this assignment, we believe that you have:
- Previous experience in customer support, order management or a similar role
- Experience working with SAP
- Good understanding of order and logistics flows
- Good knowledge of Microsoft 365
- Strong communication and coordination skills
- Ability to take ownership of cases and independently drive them toward resolution
- Fluent communication skills in Swedish and English, both spoken and written
- Personal Qualities
- We are looking for someo