Myyjä, S-market Loppi, Osuuskauppa Hämeenmaa
About this role
Sijainti:
LOPPI
Salesperson, grocery retail
Purpose of the role
Shares responsibility for implementing the chain's concept and providing customer service at the store
The work is guided by the chain's business concept and operating practices, as well as the cooperative's strategy and values
The salesperson carries out all store duties and works all types of shifts in accordance with instructions and agreed ways of working
Key responsibilities and main objectives | What is the role responsible for? What needs to be achieved?
Personnel
Promotes cooperation with other team members through their own actions and contributes to creating a positive atmosphere
Participates in onboarding
Maintains and shares their knowledge and skills with the entire team, helping and encouraging colleagues to succeed
Acts as an equal member of the team
Takes responsibility for their part in internal workplace communication, ensures that information is shared effectively, and actively pays attention to the store's communication channels
Takes responsibility for occupational safety and their own ergonomic working practices
Customers
Helps ensure that the store delivers on its customer promises and operates in accordance with the chain's concept and jointly agreed service standards
Understands the fundamentals of co-op membership and the cooperative business model
Provides friendly and customer-oriented service
Serves and treats all customers equally
Answers customers' questions about products and services and refers them to the appropriate person or team when necessary
Listens to customers and handles feedback and complaints received during customer service interactions in accordance with agreed procedures, seeking assistance when needed
Process
Contributes to achieving sales by ensuring positive customer interactions and maintaining the store's commercial presentation
Works according to shift rosters, task cards, and other instructions
Has a strong understanding of the store's core proces