Supply Chain Coordinator, Customer Service, BA Foodservice & Liquid

About this role

Responsibilities

• As a Supply Chain Coordinator, you work as a key link between customers and internal stakeholders, you will take ownership of the entire order lifecycle -from initial entry to final delivery - while proactively managing exceptions and deviations. Your responsibilities will include maintaining accurate order data, coordinating material flows, and ensuring timely deliveries. You will work closely with stakeholders across sales, logistics, production planning, and supply chain to resolve complex cases and optimize processes.
• In this position you report to Manager, Supply Chain Coordination.
• End-to-end management of customer and raw material orders, including order processing and modifications.
• Identification and resolution of order fulfillment exceptions and process deviations.
• Delivery planning, tracking, and performance follow-up to ensure timely execution.
• Collaboration with customers and cross-functional teams to maintain accurate and efficient information flow.
• Apply product expertise to identify and deliver solutions that meet customer requirements.
• Proactive inventory monitoring and stock management to ensure supply continuity.
• Problem-solving and process support utilising modern tools e.g. PowerBI, Celonis and Salesforce.

Requirements

• University degree in a relevant field e.g. Business Administration, Supply Chain Management or Logistics
• Strong understanding of supply chain processes and proven ability to solve operational challenges proactively
• Committed to take responsibility and passionate in delivering exceptional customer service
• Ability to thrive in fast-paced environment while managing multiple priorities with quality
• Analytical mindset with a focus on data accuracy,