Operations Specialist
About this role
Would you like to play a key role in an operationally critical process, one where doing the detailed work properly keeps everything running smoothly for our customers?
Nice to meet you! I'm Milja Valentine, a Senior Talent Partner at LeadDesk. Together with Sanna Mutka, our CPaaS (Communications Platform as a Service) Director, we're now looking for an Operations Specialist to join our team in Helsinki.
As part of our SaaS solutions bringing together customer communications for businesses across Europe, we provide virtual phone numbers to enable connectivity within the platform. In this role, you'll own customer requests related to opening and maintaining phone numbers end to end: coordinating with internal stakeholders, checking the documentation each order needs, ordering the number, coordinating with our telecom operator partners, and making sure every step follows the correct process. While it may not be the most visible role, it is critical to keeping our solutions running and keeping LeadDesk compliant and trusted across every market we operate in.
What's in it for you Own a well-defined, specialised area, and once you've learned it, it's yours to run
Room to go deeper. As you grow into the role, you'll take on more complex cases, not just the basics
Good support to succeed: you'll be paired with an experienced colleague who knows numbering inside out and mentors you from day one, and you'll sit alongside our support team, so you're never solving things alone
If you enjoy structured work with a defined sense of progress and completion, this role will suit you well
International playground. Collaborate with colleagues from 27 nationalities across our 7 countries
Be part of a publicly listed SaaS company that builds its own technology and keeps investing in product and innovation
Flexible and hybrid. Enjoy work-life balance with flexible hours and a hybrid model, 3 days a week at our HQ Helsinki office in Kallio
We enjoy spending time together throu