Manager, Customer Operations

Finnair is a diverse community of professionals who work ambitiously with a big heart and commitment. A strong safety culture is our priority and at the core of our everyday work, never taking it for granted. We are committed to doing our share in solving the climate challenge by determinedly following our science-based pathway to decarbonize our operations. We find meaning in our purpose: With our heart in Finland, we make every journey better, today and tomorrow. Our values - Always Safe, Customer at Heart and Stronger Together - guide us in everything we do.

Finnair Technical Operations division's task is to execute Finnair's flight operations safely, economically, and in a reliable manner. Finnair Technical Operations is responsible for the airworthiness of the Finnair fleet. The key objectives of Technical Operations are safety, reliable flight operations, and cost-efficient maintenance processes. Component Maintenance Services is part of Technical Operations, and its main responsibility is to repair and overhaul a wide variety of components from different aircraft systems.

Are you passionate about customer experience, operational excellence, and building new ways of working?

We are now looking for a

MANAGER, CUSTOMER OPERATIONS

to establish and develop a new Customer Operations function within Component Maintenance Services.

This newly created role is a key part of the revised operating model of Component Maintenance Services. You will lead customer-facing operational processes throughout the maintenance value stream while ensuring uninterrupted support for Finnair operations and enabling the continued growth of our external component maintenance business. Please note that this position does not have direct people leadership responsibilities.

As Manager, Customer Operations, you will act as the primary operational interface between our Component Maintenance customers, Business Development, Engineering, Production, and Supply Chain. You will ensur