Guest Service Agent

Guest Service Agent – Front of House & Guest Care

Seasonal/Permanent / Full-time / November–March

Working hours: Mainly the hours are between 07.00-23.00, few shifts 23.00-07.00

Skýra Retreat is a small luxury retreat on the shores of Lake Norvajärvi in Finnish Lapland, bringing together distinctive accommodation, Nordic spa experiences, seasonal dining, and carefully curated Arctic activities. Recently awarded One MICHELIN Key in the MICHELIN Guide’s 2026 hotel selection, Skýra is recognized for offering a very special stay shaped by local character, thoughtful design, nature, and warm, highly personalized hospitality.

As a Guest Service Agent at Skýra, you are a key member of our guest service team working hands on with the Guest Service Lead. This role combines front desk responsibilities with high-level guest care. You’ll be responsible for managing check-ins and check-outs, handling bookings and preparations, and ensuring that every guest feels personally welcomed and well looked after.

Beyond reception tasks, this role is about presence: introducing guests to the property, answering questions, offering support, and making sure every interaction feels warm, calm, and intentional.

Guest Service plays a central role in the flow of information between guests and every hotel department. By listening carefully, documenting relevant details, and communicating them clearly and promptly, the team helps ensure seamless coordination, consistent service, and a personalized guest experience throughout each stay.