Quality and Assurance Manager (all genders)
About this role
VEXCASH AG is Germany’s leading online provider of short-term loans. We offer our customers a quick and straightforward solution to tide them over until their next payday. More than 800,000 customers already trust our service. Thanks to our innovative approach, they can secure financial liquidity without having to commit to a long-term arrangement.
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About the Role
We are looking for an experienced and motivated Quality & Assurance Manager to lead and continuously improve our quality management processes. In this role, you will be responsible for ensuring that our products, services, and operational processes consistently meet internal standards, customer expectations, and applicable regulatory requirements.
You will work closely with cross-functional teams to identify opportunities for improvement, manage quality risks, and promote a strong culture of quality and continuous improvement throughout the organization.
Responsibilities
- Develop, implement, and maintain the company’s Quality Management System (QMS)
- Ensure compliance with applicable quality standards, regulations, and customer requirements
- Define and monitor quality objectives, KPIs, and performance indicators
- Lead internal and external audits and coordinate corrective and preventive actions
- Identify quality risks and implement appropriate mitigation measures
- Investigate quality issues, customer complaints, and non-conformities and ensure effective root-cause analysis
- Develop and implement corrective and preventive actions (CAPA)
- Drive continuous improvement initiatives across processes and operations
- Work closely with all other departments
- Provide guidance, training, and support to employees on quality-related topics
- Prepare quality reports and present relevant findings and improvement measures to management
- Ensure that qua