Order Management Analyst - Spanish Speaker
United Kingdom - Surrey FrimleyCompetitiveFull time0 applicants
About this role
SC Johnson has been leading with purpose for 140 years, building high-quality products and iconic brands found in homes, schools and businesses in virtually every country worldwide – including OFF!®, Raid®, Glade®, Windex®, Scrubbing Bubbles®, Ziploc®, Mrs. Meyer’s Clean Day®, method®, Autan®, Baygon®, Mr Muscle®, Duck®, Lysoform® and more.
The 13,000 people of our global, fifth-generation family company are committed to making the world a better place today and for future generations.
Order Management Analyst - Spanish Speaker
Function:
Shared Service Centre - Customer Fulfillment
Responsibilities
- To leverage communication and influencing skills in relation to order management, to maximize the customer case fill (and on time delivery if appropriate) in line with departmental and customer targets.
- To work closely with other members of the customer Fulfilment team, as well as the Associate Manager to provide outstanding service to all customers.
- To maximize collaborative ways of working with trade customers through analysis; to communicate recommendations to benefit the business and to build strong collaborative relationships with our partners in the local business to drive commercial and supply chain initiatives.
- To professionally manage stock allocations in line with local sales & supply chain teams’ expectations in low or out of stock situations.
- To ensure the effective management of new product listings and delists into customers through liaison with the local sales & logistics service providers.
- Supported by promotional grids, to work closely with local sales teams and customers to ensure the professional management of customer promotions/other trade events.
- Ensure the accurate and smooth processing of customer orders and master data (Customer & Material Data) in SAP.
- To deliver ongoing effectiveness improvements to the order management activity using LEAN Tools and Methodologies.
- Experience you’ll bring:
- Fluent in English and Spanish written and verbal. Portuguese language is an advantage
- Should be of graduate caliber
- Supply Chain Experience or understanding of end-to-end Supply Chain (desirable)
- Previous experience in customer services and order management experience (desirable)
- Intermediate level in Word, Excel and Outlook
- Knowledge of Lean methodology & tools an advantage (desirable)
- Behaviours you’ll need:
- Ability to work under pressure and excellent attention to detail
- Ability to establish collaborative and trusting business relationships, through professional, proactive interactions
- Good team player and must show flexibility/adaptability
- Mindset to seek continuous improvement
- Strong communication and influencing Skills