Field Service Engineer
About this role
Job Description
Agilent Technologies inspires and supports discoveries that advance the quality of life. We empower life science, diagnostic, and applied market laboratories around the world with cutting-edge instruments, services, consumables, applications, and expertise. Our mission is to help customers uncover the insights they need to improve the world around us. Learn more at www.agilent.com.
As a Field Service Engineer, you will be a key technical resource supporting Agilent’s IVD biopsy tissue stainer instrumentation systems and other multi-vendor solutions. You’ll work in a variety of laboratory environments, applying your technical expertise, problem-solving skills, and customer-first mindset to ensure optimal instrument performance and customer satisfaction.
This role is ideal for individuals who thrive on continuous learning, enjoy hands-on work, and value building strong customer relationships.
Perform on-site installation, implementation, maintenance, and repair of Agilent and third-party systems, including hardware, software, networking products, and operating systems
Optimize system configurations and troubleshoot performance issues
Deliver preventive maintenance, upgrades, and emergency repairs
Respond promptly to service requests and proactively communicate with customers throughout the service process
Advise customers on preventive maintenance and configuration best practices to ensure optimal performance
Collaborate with managers and sales teams to align service delivery with customer expectations
Maintain compliance with Agilent policies and uphold our reputation for exceptional customer service
Provide feedback to Product Specialists, manufacturing teams, and OEM vendors regarding performance anomalies
Document service activities, time, and expenses accurately in SAP and other systems
Train customers and fellow engineers on equipment operation and maintenance
Support complaint handling and quality systems as required
Territory Coverage:
This is a multistate territory with primary coverage in New York City, and the Northeastern U.S. regularly.
The ideal candidate must reside within a 50-mile radius of New York City.
Travel will include daily, overnight, and occasional weekend travel, as needed, primarily throughout the Northeastern US region.
The ability to travel to support clients throughout the U.S. is a requirement.
Ability to travel up to 50% or more.
Job Requirements
Must consent to and meet Agilent-approved customer/vendor credentialing requirements to access customer sites. These may include proof of identification, certifications, and compliance with health and safety protocols.
Requirements
- High school diploma, military training, associate degree, or relevant college coursework in electronics or a related field required
- Bachelor’s or Master’s degree in Chemistry, Biochemistry, Biotechnology, or a related science field is a plus
- 4+ years of experience in a similar role or as an end user of clinical/analytical instrumentation in regulated lab environments
- Hands-on experience with instrumentation maintenance, troubleshooting, and repair preferred
- Familiarity with Agilent biopsy tissue stainers is a plus
- Strong problem-solving and communication skills
- Proficient in computer systems; able to analyze data using Excel (pivot tables) and complete online training modules
- Agilent proudly welcomes candidates with military experience.
- Relevant MOS/AFSC codes include:
- 15F, 15B, 15D, 25Q, 25S, 25U, 1U0X1, 2A3XX, 2T270, ET, FT, 1733, 1734, 1736, 1737
- Additional Details
- This job has a full time weekly schedule. It includes the option to work remotely. Applications for this job will be accepted until at least October 9, 2026 or until the job is no longer posted. In the US, this position is eligible for choice of company car or reimbursement for personal vehicle usage.
- The full-time equivalent pay range for this position is $51.74 - $80.84/hr plus eligibility for bonus, stock and benefits. Our pay ranges are determined by role, level, and location. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training. During the hiring process, a recruiter can share more about the specific pay range for a preferred location. Pay and benefit information by country are available at: https://careers.agilent.com/locations
- Agilent Technologies, Inc. is an Equal Employment Opportunity and merit-based employer that values individuals of all backgrounds at all levels. All individuals, regardless of personal characteristics, are encouraged to apply. All qualified applicants will receive consideration for employment without regard to sex, pregnancy, race, religion or religious creed, color, gender, gender identity, gender expression, national origin, ancestry, physical or mental disability, medical condition, genetic information, marital status, registered domestic partner status, age, sexual orientation, military or veteran status, protected veteran status, or any other basis protected by federal, state, local law, ordinance, or regulation and will not be discriminated against on these bases. Agilent Technologies, Inc., is committed to creating and maintaining an inclusive in the workplace where everyone is welcome, and strives to support candidates with disabilities. If you have a disability and need assistance with any part of the application or interview process or have questions about workplace accessibility, please email job_posting@agilent.com or contact +1-262-754-5030. For more information about equal employment opportunity protections, please visit www.agilent.com/en/accessibility.
- Travel Required:
- 100% of the Time
- Shift:
- Day
- Duration:
- No End Date
- Job Function:
- Services & Support