Customer Supporter
About this role
Join our Centralised Customer Service team as a Customer Supporter and take on a role at the heart of customers' everyday banking. You will support personal customers with their daily banking needs across multiple channels, provide high-quality guidance, and promote digital services. At the same time, you will develop your banking expertise and make a difference in customers' banking journeys.
What you will be doing
As a Customer Supporter, you will be part of a skilled team responsible for resolving customer needs efficiently and thoroughly. Working primarily from our Helsinki Pasila office, you will collaborate with banking specialists and other departments to deliver comprehensive solutions. You may also work at other greater Helsinki area branches based on customer demand. Serve customers across phone, branch, messaging, and chat channels in Finnish, Swedish, and English
Resolve service situations independently and through collaboration with specialists
Process customer messages and handle customer chat as your expertise grows
Provide advice on accounts, cards, and payment agreements
Promote and guide customers in using digital banking services
Build trust and facilitate outstanding customer experiences
About you Previous experience in customer service or banking sector roles
Ability to absorb and apply information to support customers effectively
Motivated by goal-oriented and sales-focused work
Comfortable in a fast-paced environment where situations can shift
Excellent communication, collaboration and interpersonal skills
Fluent in Finnish and English, Swedish is considered as an advantage
A relevant educational background, for example in business or banking
Banking sector knowledge is beneficial, but your willingness to learn and develop your skills is more important.
What we offer you
You will become part of a large team of customer service professionals committed to resolving customer matters thoroughly. We value collabora