Senior Customer Success Manager (German speaking)

You'll own a portfolio of Luma's high-value enterprise accounts and be responsible for growing how much they use the platform and how far it spreads inside their organizations. The role blends commercial ownership, product usage, and customer strategy.

Luma's post-sales organisation is early, so you'll help set how account growth is driven across EMEA rather than inheriting a mature motion. It fits someone commercial who's fluent with usage data and comfortable in fast-moving, ambiguous environments. If you want a defined playbook and steady accounts to maintain, this isn't that.

What You'll Own

Own a portfolio of strategic enterprise accounts, responsible for expansion and long-term growth.

Find and execute opportunities to grow usage across teams, geographies, and use cases.

Build multi-threaded relationships across technical, operational, and executive stakeholders.

Own and interpret usage data, spotting trends, spikes, and drop-offs across accounts.

Turn usage insight into proactive growth strategies.

Partner with product and engineering to unlock new use cases and clear adoption blockers.

Lead account planning, expansion strategy, and commercial conversations, and contribute to renewals.

First 90 Days

One way the first 90 could unfold.

Days 1–30 — Immerse & Diagnose: Learn your accounts, their usage patterns, and where adoption is stuck.

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