Danish-speaking Customer Support Agent to a Leading Finance & Tech Company
About this role
Join a rapidly growing leader in accounting, payroll, and tax services. Be part of a dynamic team driving efficiency and user satisfaction in a collaborative environment where exceptional service and personal connection are at the heart of everything we do.
About the role
On behalf of our client, we are seeking a service dedicated, Danish-speaking Customer Support Agent who thrives on direct client interaction. In this role, you will work with technical and functional support at a fast growing company within accounting, payroll, and tax. You will serve as a key point of contact for users of the company’s proprietary business system. The position involves handling incoming cases via phone and email, with a strong focus on phone interaction, troubleshooting, and guiding users through issues with warmth, patience, and clarity.
We are looking for someone who can start immediately. The assignment will initially last six months, with strong opportunities for both extension and permanent employment. You will be based at the modern office in central Stockholm,.
With the possibility to work from home two days per week.
You are offered
An assignment at a leading company within the accounting industry
A close-knit team with a welcoming and inclusive culture, as well as an engaged Group Manager
Opportunities for skills development in customer service case management with a focus on IT and finance
A dedicated Consultant Manager from Academic Work who will support and coach you in your continued career
Work tasks
As a Danish-speaking Customer Support Agent, you will support customers and internal users in Denmark through:
Handling incoming support cases via phone and email, prioritizing personal connection and high-quality service on every case
Acting as the first point of contact for customer users and internal employees when troubleshooting technical issues in Aspia’s business system and its integrated subsystems
Maintaining collaboration with Second Line support and other