Service Coordinator

Fixed-term | Full-time | Pietarsaari

We are looking for a Service Coordinator to join our Service Order Handling team in Pietarsaari for a fixed-term maternity leave replacement, lasting approximately until the end of 2027.

If you're a service-minded problem solver who enjoys coordinating tasks, communicating with customers, and keeping things on track, this could be the role for you. You’ll play an important part in the customer journey, handling service orders, quotations, contracts, and deliveries while working with customers and colleagues around the world.

What will you do?

As a Service Coordinator, you'll be responsible for coordinating service-related orders and contracts for selected countries and ensuring a high-quality customer experience throughout the process.

Your responsibilities include:

Coordinating incoming service orders and requests from customers in designated countries

Preparing service and repair quotations based on information from our service technicians

Communicating with customers and ensuring a smooth and professional service experience

Coordinating return shipments for serviced equipment

Managing invoicing and keeping information up to date in our systems

Creating and administering service plan contracts, including orders and annual invoicing

You'll work closely with colleagues in our subsidiaries, representatives, Sales teams, and Service teams around the world.

Meet the team

You'll join a close-knit team consisting of five colleagues with a mix of junior to senior experience. We work closely together, support each other, and genuinely enjoy what we do.

While everyone is trusted to take ownership of their own work, nobody is left to figure things out alone. We encourage independent thinking and initiative, but help is always just a message or coffee break away.

What are we looking for?

We're looking for someone who enjoys working with people, takes responsibility for their work, and can confidently keep several tasks movin