Lead Training and Technical Support Specialist - UPS
About this role
Eaton's new campus for its critical power systems in Vantaa, Finland, was completed in November 2023. The 16,500 m² site houses research and development, manufacturing, warehousing, sales and service under one roof, which will create plenty of additional jobs.
As one of the world's largest manufacturers of three-phase uninterruptible power supplies (UPS), Eaton's expansion in this area is driven by strong business growth and the demand for systems that ensure business continuity. Situated in a prime location next to the Helsinki airport, the Vantaa facility serves as Eaton's Critical Power Solutions headquarters and a center of excellence for data centers.
Join Eaton and help us provide energy-efficient solutions that have a real impact on the environment. We make what matters work. Find out more on https://www.youtube.com/watch?v=baa_aiJ4L7E
Responsibilities
- In this role, you will act as a 3ph UPS main trainer for service trainings for Field Service Engineers (FSEs) and Service Partners (ASPs). You will own and manage the training function at Vantaa and Dubai Training Centers, also create and maintaine training conceps, content and learning material. In addition, you will work as a technical support expert on Eaton EMEA 3ph UPS products across EMEA region, while ensuring alignment with training responsibilities and business priorities.
- Owns and manages the service training program in Vantaa Training Center for EMEA 3-phase UPS products.
- Acts as a primary trainer for 3-phase UPS Service trainings.
- Lead and develope trainings with Technical Support team and EMEA Service.
- Create training schedules and allocate other trainers as needed.
- Create training packages, elearnings, remote trainings and other materials together with Technical Support team and other stake holders.
- Organise necessary training equipment in Vantaa Training Center.
- Coordinate trainings with Dubai Training Center and other EMEA Training Centers.
- Contribute to the zero-incident culture supporting