Cloud Solution Architecture - Copilot & Agents

Overview

As a Agentic AI (Copilot) CSA, you help customers turn AI into measurable business value. You lead adoption, design use cases, guide deployments, and connect business goals with Microsoft Copilot capabilities, ensuring users work smarter, faster, and more securely across Microsoft 365.

Proactively acts as the voice of the customer/partner and internal communities leveraging relevant insights from feedback tools and systems. Identifies and/or translates customer/partner problems into industry solutions. Drives self and guides other team members to focus on customer/partner experience through efficient delivery and ensuring a seamless and connected customer experience. Proactively identifies, escalates, and mitigates blockers using appropriate tools. Delivers solutions in line with company methodologies, ensuring proven practices and patterns are followed. Proactively identifies new opportunities for Consumption, Usage & Unified expansion at scale. Operates according to required operational excellence and proven practice standards throughout all sales stages/activities/tools of record. Leverages market insights and demand signals. Contributes to leading virtual teams using knowledge of Microsoft architectures and their context in the competitive landscape. Proactively identifies gaps that enable solutions to scale across customers.