Franchise Operations Consultant
StockholmCompetitive0 applicants
About this role
We're looking for a Franchise Operations Consultant to help protect our brand standards and drive operational excellence across our franchise markets. In this role, you will ensure that our ways of working are clearly defined, consistently implemented, and continuously improved across our Franchise Partners.
Responsibilities
- As an Franchise Operations Consultant, you'll combine evaluation visits, operational training, performance follow-up, and franchise project management. You will work closely with Franchise Partners and central teams to support new shop and market openings, strengthen operational performance, and ensure a consistent Espresso House experience across all markets.
- Develop operational excellence – define and communicate clear standards, ways of working, and resources for Franchise Partners.
- Conduct evaluation visits – assess operational performance, identify opportunities, and support improvement plans.
- Train and support Franchise Partners – provide guidance, training, and calibration to strengthen operational capabilities.
- Lead franchise projects – coordinate new shop openings, onboarding, and launches of new franchise markets.
- Drive performance & improvement – analyse market trends, conduct Business Reviews, and identify opportunities to improve performance and profitability.
- Connect franchise and central teams – act as a key link between Franchise P