Backend Software Engineer – AI Assist

Join Telavox as a Backend Software Engineer – AI Assist 🤖

Are you a backend engineer who wants to see AI run in production, not in a demo? AI Assist turns every recorded phone call on the Telavox platform into a transcript, a summary and action items for the people who took the call. We are looking for an engineer who is at home where distributed systems, telephony, and large language models meet.

In this role, placed in Malmö or Stockholm, you'll build and run the services behind AI Assist: turning a finished call into text and insight, and delivering the result to our apps and our admin portal. You'll work in a small team with a lot of ownership, shaping what to build together with the product manager day to day, and what you ship reaches real customers and partners the same week.

If you'd like to take the next step in your career and are excited by the challenge of making AI dependable at scale, this is your opportunity!

About the job

AI Assist is live today, sold both directly and through telecom operators across Europe, and usage is growing month over month. You'll join the team that owns it end to end, from the transcription pipeline to the APIs our apps and customers use. Much of the work is classic backend engineering with an AI twist: asynchronous processing, third-party model APIs, access control, metering, and data that has to be handled correctly under GDPR and EU data-residency requirements.

You'll work side by side with a colleague focused on model evaluation and transcription quality, with the AI Agents team next door building our AI agent platform, and with the telephony, apps and platform teams whose systems yours plug into.

Our stack: Java and Spring Boot, Kubernetes, and Google Vertex AI with Gemini and other model providers for transcription and analysis.

Your day-to-day work may include:

Designing, implementing and testing new capabilities in the AI service, from summaries a customer can shape themselves to the controls an admin needs to roll