Global Technical Support Engineer

Company description:

Epiroc is a leading productivity partner for the mining, infrastructure and natural resources industries. Withcutting-edge technology, Epiroc develops and produces innovative drill rigs, rock excavation and constructionequipment, and provides world-class service and consumables. The company was founded in Stockholm,Sweden, and has passionate people supporting and collaborating with customers in more than 150 countries.Learn more at www.epirocgroup.com.

Job description:

It all starts with people. People like you.

Join our team

Are you interested in technical support, collaboration and product improvement?

Join our team of Global Support Engineers in Örebro! The team is part of the Technical Service department and you will be located in the Technical Service office next to R&D and Production in the Surface Division factory in Örebro.

As a Global Support Engineer, you will play an important role in helping our Customer Centers and service organizations around the world deliver exceptional support to customers. You will join a collaborative environment where technical expertise, problem-solving, and continuous learning are highly valued.

Your mission

The Technical Support team is responsible for providing technical support to our service technicians around the world.

Additionally, the role involves creating technical documentation such as training material, instructions and system descriptions as well as continuous product improvement work together with internal and external stakeholders.

Your responsibilities include:

Providing global technical support for Surface Drilling equipment and systems, primarily through remote channels.

Investigating, troubleshooting, and resolving complex technical issues together with Customer Centers and service organizations worldwide.

Supporting technologies such as electrical systems, automation, battery-electric machines, and autonomous solutions.

Creating and maintain