Warranty Analyzer

About this role

Responsibilities

• You will work in the Surface Drilling Equipment Warranty Department, which serves the Sandvik Surface Drilling division's field service organization and customers worldwide. You are responsible for processing, receiving and forwarding warranty returns. Your task includes failure analysis and re-claiming of components to our suppliers. You are also responsible for small-scale component overhaul function ("2nd-hand Inventory") and offering and selling repaired parts to Sandvik's sales companies.
• You participate in warranty claim handling and analysis of field and quality feedback. You have an essential influence on the continuous improvement of our products and services. You work in close cooperation with Sandvik's sales companies in different countries, factory warranty handlers, product support, service, engineering, production organization and our suppliers.
• What we find important
• You have a technical education suitable for the position and/or versatile technical knowledge gained through work experience. Customer service is natural to you, and you are cooperative, self-initiative and analytical in your working methods. Our international operating environment requires you to have fluency English and Finnish language skills.
• Sandvik is dedicated to ensuring the health and work ability of all employees. In line with risk assessments for the mining industry, regular health examinations are provided. Employees regularly working at our customer sites must successfully complete a specific health examination before an emplo