Enterprise Customer Success Manager - German Speaker

Synthesia is the world’s leading AI video platform for business, used by over 90% of the Fortune 100. Founded in 2017, the company is headquartered in London, with offices and teams across Europe and the US.

As AI continues to shape the way we live and work, Synthesia develops products to enhance visual communication and enterprise skill development, helping people work better and stay at the center of successful organizations.

Following our recent Series E funding round, where we raised $200 million, our valuation stands at $4 billion. Our total funding exceeds $530 million from premier investors including Accel, NVentures (Nvidia's VC arm), Kleiner Perkins, GV, and Evantic Capital, alongside the founders and operators of Stripe, Datadog, Miro, and Webflow.

About the role

Reporting to the Director Customer Success of DACH - you are energetic, driven, and care deeply about the success of our customers

As a Customer Success Manager, you will drive Synthesia’s future growth by building relationships with clients and turning them into happy users

You will be helping educate clients on a totally new way to create video content, and work very closely with sales to create a cohesive onboarding experience for new users

You are capable of engaging in business-level and technical conversations at multiple levels of the organisation, including the C-suite

Ideal for an individual who wants to expand their career with a fast-growing software company

About you...

Customer-facing experience in Customer Success Management / Client Service / Account Man