Customer Experience Coordinator

About this role

Requirements

• Required Qualifications
• 1+ year of experience in customer service, customer support, account coordination, or a customer-facing role.
• Excellent communication and interpersonal skills.
• Strong problem-solving abilities and attention to detail.
• Ability to manage multiple priorities in a fast-paced environment.
• Proficiency with Microsoft Outlook, Word, and Excel.
• Customer-first mindset with a commitment to delivering exceptional service.
• Preferred Qualifications
• Experience with Salesforce, Oracle, Microsoft Teams, or similar business systems.
• Experience in transportation, logistics, fuel, aviation, energy, or related industries.
• Associate or bachelor's degree preferred.
• What Success Looks Like
• The ideal candidate:
• Enjoys helping people and solving problems.
• Builds trust easily and communicates professionally.
• Is dependable, organized, and detail-oriented.
• Thrives in a fast-paced environment.
• Takes ownership and follows through.
• Wants to learn, develop, and grow their career.
• Why Join World Fuel
• ?
• Comprehensive Benefits
• Medical, Dental, and Vision Coverage
• HSA and FSA Options
• Infertility Benefits
• 100% Covered Preventive Care
• Employee Assistance Program
• Teladoc Services
• Financial Security
• 401(k) with Company Match
• Company-Paid Life Insurance
• AD&D Coverage
• Short-Term Disability
• Long-Term Disability
• Work-Life Balance
• 160 hours of Paid Time Off
• 8 Paid Holidays
• Career Growth
• LinkedIn Learning Access
• Ongoing Training and Development
• Internal Career Opportunities
• Exposure to Multiple Areas of the Business
• Additional Benefits
• Accident Insurance
• Critical Illness Insurance
• Legal Assistance
• Identity Theft Protection
• Why This Role?
• This is more than a customer service position.
• It's an opportunity to become a trusted partner to customers, gain exposure to multiple business functions, and build skills that can lead to future opportunities across World Fuel.
• If you're passionate about helping people, enjoy solving problems, and want to make a meaningful impact every day, we'd love to hear from you.
• Apply today and help us deliver an exceptional customer experience with every interaction.
• #WFS
• World Fuel is an equal opportunity/affirmative action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected veteran status, age, or any other characteristic protected by law.