Warranty Analyzer

About this role

Responsibilities

• You will work in the Surface Drilling Equipment Warranty Department, which serves the Sandvik Surface Drilling division's field service organization and customers worldwide. You are responsible for processing, receiving and forwarding warranty returns. Your task includes failure analysis and re-claiming of components to our suppliers. You are also responsible for small-scale component overhaul function ("2nd-hand Inventory") and offering and selling repaired parts to Sandvik's sales companies.
• You participate in warranty claim handling and analysis of field and quality feedback. You have an essential influence on the continuous improvement of our products and services. You work in close cooperation with Sandvik's sales companies in different countries, factory warranty handlers, product support, service, engineering, production organization and our suppliers.
• What we find important
• You have a technical education suitable for the position and/or versatile technical knowledge gained through work experience. Customer service is natural to you, and you are cooperative, self-initiative and analytical in your working methods. Our international operating environment requires you to have fluency English and Finnish language skills.
• Sandvik is dedicated to ensuring the health and work ability of all employees. In line with risk assessments for the mining industry, regular health examinations are provided. Employees regularly working at our customer sites must successfully complete a specific health examination before an employment contract is offered.
• What’s in it for you?
• We offer you an exciting opportunity in a truly international business environment, working with exceptional products, talented colleagues, and plenty of room for professional growth.
• At Sandvik, we believe that diverse experiences, perspectives, and backgrounds create a stronger workplace for our employees, our business, and ultimately our customers. Our inclusive culture is built on our core values: Winning Together, Curiosity, Responsibility, and Customer Focus.
• Contact information
• For further information about this position, please contact the recruiting manager:
• Mikko Suominen, Warranty Manager, tel. +358 50 348 6070 (weekdays between 8-16, EEST).
• For more information about the recruitment process, please contact:
• HR Services Finland, tel. +358 800 1 44444 (weekdays between 9-11 and 12-15, EEST).
• Want to join our team?
• Submit your application at
• home.sandvik/careers
• by Tuesday October 13th, 2026.
• Please note that we are already reviewing applications during the application period.
• Your application should consist of an introductory letter including your salary request and a CV. If you wish to add a cover letter to your application, please make sure to attach the file when uploading your CV. Please note that we don’t accept applications by email.
• Job ID: R0093563.
• About our company
• Sandvik
• is a global, high-tech engineering group providing solutions that enhance productivity, profitability, and sustainability for the manufacturing, mining and infrastructure industries. We are at the forefront of digitalization and focus on optimizing our customers’ processes. Our world-leading offering includes equipment, tools, services and digital solutions for machining, mining, rock excavation, and rock processing. In 2025, the group had approximately 42.000 employees, sales in more than 150 countries and revenues of about SEK 121 billion.
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