Junior Collection Agent

About this role

About Froda AB

Founded in 2015, Froda’s mission is to democratize access to financing, giving small businesses the same growth opportunities as large ones. Through digital innovation, we’ve transformed the loan process from months to minutes, offering fair, fast, and accessible financing. Now, through embedded lending, we’re integrating our technology with global banks and fintechs, building the next generation of lending infrastructure. Join us in creating opportunities for small businesses to invest in their ideas to the best possible terms. About the Role As a Junior Collection Agent, you’ll join Froda’s Collections team and play an important role in ensuring timely repayments while maintaining a professional and solution-oriented dialogue with customers. You’ll communicate with customers, follow up on overdue payments, and support them in understanding available payment options. The role combines customer interaction with structured case handling and requires close collaboration with colleagues across the organization. Over time, you’ll gradually take ownership of your own cases and develop your expertise in collections and financial operations. What You’ll Do Your responsibilities will include: Managing customer communication via phone, email, and digital channels Following up on overdue payments and explaining payment plans and terms Registering and maintaining customer and case information in internal systems Identifying risk signals and escalating cases when needed Ensuring work is carried out in line with laws, regulations, and internal policies Collaborating with colleagues and contributing to improvements in processes and ways of working Who You Are You combine empathy with structure and are comfortable communicating with customers in different situations. You approach challenges with a solution-oriented mindset while maintaining professionalism and respect in customer dialogue. You work in a structured and detail-oriented way, take responsi