Senior Support Engineer, EU
About this role
At Sanity.io, we’re building the future of AI-powered Content Operations. Our AI Content Operating System gives teams the freedom to model, create, and automate content the way their business works, accelerating digital development and supercharging content operations efficiency. Companies like SKIMS, Figma, Riot Games, Anthropic, COMPLEX, Nordstrom, and Morningbrew are using Sanity to power and automate their content operations.
We’re looking for an empathic senior support engineer who thrives on solving complex technical challenges and helping customers succeed with Sanity at scale.
As a senior member of the team, you will independently own high-impact issues, guide enterprise customers through complex implementations, and improve the systems, workflows, and documentation that power our support organization.
This is not a reactive ticket-queue role. It requires strong technical judgment, calm communication under pressure, and the ability to turn recurring customer friction into lasting improvements.
What you would do:
Independently own and resolve complex technical issues for enterprise customers.
Lead investigations into ambiguous or high-severity issues and liaise during incidents, maintaining clear communication throughout.
Produce high-quality minimal reproductions, reusable code snippets, and structured issue reports.
Provide informal mentorship and technical gui
Responsibilities
- Independently own and resolve complex technical issues for enterprise customers.
- Lead investigations into ambiguous or high-severity issues and liaise during incidents, maintaining clear communication throughout.
Requirements
- Produce high-quality minimal reproductions, reusable code snippets, and structured issue reports.
- Provide informal mentorship and technical gui