Senior IT Operations Development Lead / Senior IT Program Manager
About this role
We are seeking a highly skilled and versatile Senior Operations Development Lead / Senior Program Manager to join our team.
The team you will be working in specializes in helping customers develop their operations, business processes, IT operating models and transformation capabilities. Our assignments range from complex multi-stream development programmes and business technology transformations to organizational change, and interim leadership roles.
In this role, you will help customers clarify direction, structure ambiguous situations, improve ways of working, and turn strategic goals into practical execution. You will work closely with business and IT stakeholders, build bridges between different parts of the organization, and lead change in a hands-on and pragmatic way.
The ideal candidate has a proven track record in leading large-scale development initiatives and transformation programmes, acting as a trusted sparring partner for both executives and employees, and helping organizations move in the right direction. You are comfortable moving between strategic advisory, programme leadership and hands-on execution depending on the customer's needs, maturity and scale.
We provide a structured onboarding and role-specific training phase to ensure you are set up for success before stepping into customer assignments.
Your main responsibilities include: Leading business operations development, transformation and change initiatives in customer organizations
Assessing current ways of working, identifying improvement opportunities and turning them into practical development roadmaps
Designing and improving IT operating models, governance structures, business processes and cross-functional ways of working
Leading complex programmes, projects and multi-stream development initiatives
Acting as a bridge between business and IT, translating business needs into practical technology, process and operating model improvements
Supporting customer leadership teams a