IT Helpdesk Engineer

Superhuman team members in this role must be based in Berlin, and they must be able to collaborate in person five days a week.

The Opportunity

To achieve our ambitious goals, we're looking for an IT Helpdesk Engineer to join our team in Berlin to ensure smooth IT operations, support events and large meetings. This role requires a generalist with exposure across IT domains (IAM, MDM, AV, SaaS administration, etc.). We’re looking for tech-savvy individual with excellent communication skills, technical skills, and a high degree of ownership to be available in hub to deliver a seamless user experience.

Superhuman's engineers and researchers have the freedom to innovate and uncover breakthroughs—and, in turn, influence our product roadmap. The complexity of our technical challenges is growing rapidly as we scale our interfaces, algorithms, and infrastructure.

As an IT Helpdesk Engineer, you will collaborate with the global team to continuously improve the service delivery of the frontline IT team. Your responsibilities include providing support to our team members in our Berlin hub, collaborating with the onsite teams for AV and event support and general support requests. Your participation in the planning and design of the IT service will help ensure a consistent and seamless experience for all of our hubs.

In this role, you will:

Provide first-level IT support to team members, including troubleshooting hardware and software issues, resolving network connectivity problems, and assisting with AV equipment setup and configuration

Provide a single point of contact for executives based in the Berlin hub

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