Technical Support Specialist, Vaski Group
About this role
Vaski Group is a fast-growing company in the industrial machinery sector, specializing in flat bar and sheet metal processing and automation. Vaski group combines the strengths of three established brands: Vaski, Pivatic and Ursviken. Vaski’s core strength lies in flat bar and bus bar automation, where its all-electric punching, bending and finishing solutions serve energy, charging, data center and power distribution markets.
Vaski Groups three brands combine a strong heritage and expertise in the metal industry with a forward-looking, global growth vision. As one team, guided by shared values and complementary capabilities, we are building a unified platform for sustainable growth, international expansion, and long-term success.
Vaski Group is shaping the future of industrial manufacturing with bold ambition and a clear purpose. We are driven by progress, empowered by technology, and committed to creating lasting value—for our customers, our people, and the industries we serve.
As a result of our strong growth, we are now looking for a Technical Support Specialist to join our After Sales team in Hyvinkää. In this role, you will be responsible for providing technical support, coordinating support activities with product development, and monitoring and managing technical support cases.
Responsibilities
- Receiving and logging inquiries from After Sale customers
- Troubleshooting technical issues or coordinating solutions wit product development when needed
- Supporting service technicians with technical questions and on-site challenges
- Assisting with spare parts inquiries
- Reporting and categorizing technical support cases in the system
- Preparing work instructions and technical bulletins
- Organizing internal training sessions for service technicians
- Monitoring customer satisfaction within your area
Requirements
- A relevant educational background, such s a qualification in electrical or automation engineering, or equivalent experience
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