Director, Engineering - Partnerships

About this role

Responsibilities

• Set the strategy and portfolio for partner integrations, APIs, developer experience and Solutions Engineering making clear trade-offs across business value, partner commitments, reliability, and capacity.
• Build a scalable Solutions Engineering model with disciplined intake, prioritization, escalation, SLAs, and communication. Identify opportunities to build a better operating model by collaborating with support, RSS and other cross-functional teams and stakeholders.
• Lead the technical direction for API Platform and Integrations, and how agentic development can transform the developer experience both internally as well as for external developers using our platform.
• Turn recurring partner’s identified problems and gaps into durable improvements in product, process and documentation.
• Build trusted relationships across Partnerships, RSS, Product, Support, Security, Legal and Engineering. Make timely decisions when priorities conflict and communicate outcomes, risks, and trade-offs clearly.
• Lead and develop managers and senior technical leaders, strengthen delegation and succession, and earn the opportunity to expand the organization’s scope through demonstrated results.
• Minimum Qualifications
• Significant experience leading engineering organizations that include multiple teams and managers.
• Experience with APIs, distributed systems, platform engineering, developer experience, integrations, or another technically complex B2B ecosystem.
• Demonstrated success creating prioritization, escalation and operating mechanisms in a high-demand environment.
• Strong product judgment, the ability to distinguish a one-off request from a repeatable product or platform opportunity.
• Strong written and verbal communication, including the ability to communicate clearly with executives, engineers, partners, and non-technical stakeholders.
• A track record of hiring, coaching, and developing managers and senior engineers.
• Enough technical depth to review architecture, ask incisive questions, assess risk, and make sound trade-offs without needing to be the primary implementer.
• Preferred Qualifications
• Experience in a marketplace, B2B SaaS, platform, developer products, payments, hospitality, commerce, or integration-heavy business.
• Experience leading or partnering closely with Solutions Engineering, Professional Services, Customer Engineering, Technical Account Management, or a similar function.
• Experience moving a high-touch onboarding or support model toward self-service, automation, AI-assisted support, or risk-based engagement.
• Experience driving productivity, innovation, and operational improvements using AI development tooling.
• Experience working with external partners, enterprise customers, sales, business development, security, legal, or revenue operations.
• Strong background in data-driven decision making, metrics definition, and performance optimization for high-scale enterprise platforms.
• Experience with API lifecycle management, OAuth/SSO, developer portals, certification, SDKs, event-driven systems, observability, or partner data access.
• Experience operating across globally distributed teams and time zones.
• Benefits and Perks
• 5 weeks paid vacation
• Private health & dental insurance
• Work from (almost) anywhere for up to 20 days per year
• Focus on mental health and well-being:
• Company-paid therapy sessions through SpringHealth
• Company-paid subscription to Headspace
• Annual company-wide week off a year - the whole team fully recharges (and returns without a pile-up of work!)
• Paid parental leave
• Time off for your birthday
• Paid volunteer time
• Focus on your career growth:
• Development Dollars
• Leadership development
• Access to thousands of on-demand e-learnings
• Travel Discounts
• Employee Resource Groups
• Income protection and life assurance
• Employee Assistance Program - including 24/7 GP & free legal advice
• Pension plan contributions
• Discounted gym membership
• Bike2Work
• Season ticket loan
• Social events & Thursday happy hours
• Free lunch 2 days per week
• The best connections happen face-to-face, whether you’re sitting down to dinner or having coffee with a coworker. That’s why OpenTable has adopted a hybrid workplace model. This role aligns with that approach, with an expectation of coming into the office two days a week—giving employees the best of both worlds: in-person collaboration and flexibility.
• Inclusion
• We’re committed to creating a workplace where everyone feels they belong and can thrive. We know the best ideas come when we bring different voices to the table, so we're building a team as dynamic as the diners and restaurants we serve—and fostering a culture where everyone feels welcome to be themselves.
• If you need any reasonable adjustments during the application/interview process, or on the job, we’re here to support you. Please reach out to your recruiter to request any accommodations.