Field Service Coordinator

Every day, we get opportunities to make a positive impact - on our colleagues, partners, customers, and society. Together, we're pioneering the solutions of the future and unlocking the full potential of precious resources. Trusted to act on initiative, we challenge conventional thinking to develop world-leading technologies that inspire progress in vital areas, including energy, food, water, and shipping.

As we push forward, the innovative, open spirit that fuels our 140-year-old start-up culture and rapid growth also drives our personal growth. So, as we shape a more resourceful, less wasteful world, we build our careers too.

About the job

Alfa Lavals products (heat exchangers, separators and decanter /centrifuges) are used by our customers both at land and at sea. The main purpose of this position is to plan field and ocean service activities in order to progress service jobs and provide information to all key stakeholders and create excellent customer experience.

We work proactively with service planning, creating and handling jobs in our system and do admin ocean service which includes collaboration with our ocean department and international marine service. Your job is to Coordinate Field Service Engineers and manage the end-to-end service order process. You will support the whole Nordic and somewhat the international market and cooperate with the whole Nordic Service division and International Marine Service.

Key Tasks:

Plan, schedule, and oversee the daily work assignments of Service Engineers.

Proactively manage service planning activities, including creating, updating, and closing service jobs in relevant systems.

Administer and coordinate ocean service-related tasks.

Order, track, and manage spare parts to support service operations.

Monitor and respond to requests received through the shared service inbox.

Coordinate water sampling tests and related logistics.

Prioritize and ensure timely execution of service jobs in close collaboration