Onsite IT Support Engineer
FinlandCompetitiveOn-site0 applicants
About this role
We are looking for an Onsite Support Engineer to provide hands-on IT/EUS and first-line IT/OT support at business and manufacturing sites.
Responsibilities
- Provide onsite support for Windows 10/11, laptops, desktops, mobile devices, printers, and peripherals.
- Troubleshoot hardware, software, network, and connectivity issues.
- Support Microsoft 365, Active Directory, ITSM tools, and asset management.
- Provide first-line support for production workstations, MES, IoT/OT devices, and manufacturing systems.
- Coordinate with Service Desk, Network, Infrastructure, Security, OT/Automation, and vendors.
- Perform device installation, replacement, relocation, and decommissioning (IMACD).
- Maintain documentation and follow IT/security/safety procedures.
- Mandatory Requirements
- 3–8 years of Onsite IT / EUS / OSS experience.
- Strong knowledge of Windows, Microsoft 365, Active Directory, hardware, and networking (LAN/VLAN/TCP/IP/VPN).
- Experience with ITSM tools such as ServiceNow or Remedy.
- Manufacturing/industrial or IT/OT experience preferred.
- Strong troubleshooting and communication skills.
- Valid driving license is mandatory.
- Ability to travel independently between nearby sites and support on-call requirements.