Onsite Support Engineer-OSS
FinlandCompetitiveOn-site0 applicants
About this role
JD Summary:
The OSS Engineer is responsible for delivering onsite End User Services (EUS), workplace support, and production-site IT/OT support services to ensure stable, secure, and uninterrupted business and manufacturing operations. The role acts as the local IT representative on Client site, providing hands-on support for end-user devices, production-related workstations, IoT/OT-connected equipment, and coordination with infrastructure, application, automation, and third-party vendor teams.
Responsibilities
- OSS / Onsite Support Services: Act as the primary onsite IT contact for business users and production teams.
- Provide physical touch support for IT infrastructure and workplace technologies.
- Provide deskside support for Windows workstations, laptops, mobile devices, and tablets.
- Install, Move, Add, Change, and Decommission (IMACD) user devices and peripherals.
- Support Microsoft Office and standard corporate applications.
- Manage hardware lifecycle activities, asset tracking, and inventory management.
- Participate in major incident resolution and business continuity activities.
- Coordinate with Service Desk, Infrastructure, Workplace, Security, and Application teams.
- Support field services, vendor escorting, hardware installations, and cabling activities.
- Ensure compliance with Client IT policies, operational procedures, and safety requirements.
- IT/OT & IoT Support: Provide first-line support for production-related workstations and manufacturing systems.
- Support local manufacturing applications, MES environments, and related interfaces.
- Assist automation vendors and third-party partners during production system maintenance and troubleshooting.
- Perform physical inspection and basic troubleshooting of IoT devices, sensors, cameras, gateways, and edge devices.
- Verify power, cabling, connectivity, and network availability of IoT-enabled equipment.
- Support approved device replacement activities and maintain asset reco