Dynamics 365 CE Solution Architect

HelsinkiCompetitive0 applicants

About this role

Dynamics 365 CE Solution Architect

Want to pair your adaptable, collaborative, curious mindset with your tech skills to help clients digitally transform the way they serve their customers? Are you passionate about designing and delivering modern, AI-powered solutions on Microsoft Dynamics 365? Join our team as a Solution Architect and help shape customer engagement experiences that solve real business challenges.

Come join us

Join a team of Business Applications professionals focused on implementing Microsoft Dynamics 365 Customer Engagement solutions for clients across Retail & Consumer Goods, Public Sector, Financial Services and Professional Services. As a team we cover Customer Service and Contact Center, Sales, Field Service and Project Operations - with the Power Platform, Azure, M365 and Copilot Studio as an integral part of our expertise.

You will be part of a supportive and dedicated team made up of enthusiastic, motivated colleagues, who's energy and commitment make sure we deliver with excellence every day. The team is cross-skilled, including functional and technical profiles, focused on delivery and/or presales.

We think global and act local, delivering solutions of quality to our clients in the Nordics and across Europe and of course be passionate about working with AI and exploring its business potential and project delivery through AI.

Qualification

Responsibilities

  • A client-centric attitude and excellent interpersonal skills are essential to lead discussions with customer stakeholders through to the successful definition and delivery of the solution.
  • Client engagement
  • Support clients in defining integrated customer service solutions.
  • Act as the Solution Architect expert, providing guidance throughout solution design and the proposal process.
  • Solution design & architecture
  • Design end-to-end Dynamics 365 solutions
  • CRM/ERP back-ends and third-party systems.
  • Bring AI into the design where it earns its place: Copilot agent assist, conversation summ

EU Requirements

Job Details

Posted14 September 2026
Closes14 October 2026

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