Finnish & Estonian Speaking Customer Advisor – Relocate to Sunny Malta!
About this role
We're currently looking for a bilingual Finnish and Estonian-speaking Customer Support Agent to join an international company based in Malta. This is a great opportunity for someone who enjoys helping people, solving problems, and working in a fast-paced environment with colleagues from all over Europe.
What you'll be doing
As part of the customer support team, you'll be the first point of contact for customers through:
Live chat
Email support
Phone support
Your daily tasks will include:
Assisting customers with account-related questions
Helping with payments, transactions, and verification processes
Explaining promotions, products, and platform features
Troubleshooting customer issues and finding solutions
Escalating more complex cases when needed
Supporting responsible gaming and security procedures
Maintaining accurate customer records and documentation
Requirements
- To be considered for this role, you must have:
- Fluent Finnish (written and spoken)
- Fluent Estonian (written and spoken)
- Good English skills for internal communication and training
- Please note that this role requires professional written communication in both Finnish and Estonian. Therefore, candidates must be comfortable writing emails and chats in both languages on a daily basis.
- Other requirements
- Strong communication skills
- Comfortable using computers and multiple systems simultaneously
- Good attention to detail
- Positive and service-minded attitude
- Ability to work independently and as part of a team
- Willingness to work on a rotating shift schedule, including evenings, weekends, and occasional night shifts
- Previous customer service experience is considered a plus, but not required