Customer Service Representative (Danish Speaking) - WFH, Barcelona

Are you looking for what’s next? We’re a global technology and services leader that powers the brands of the future. We help well-known brands — the ones you use every day — improve their businesses with technology and integrated solutions, in over 70 countries.

If you’re looking to grow and be inspired, as a Customer Service Representative (remote from Spain mainland), you will be part of our team of game-changers who are powering the brands of the future in tech, finance, travel, fashion, healthcare, and more.

Career growth and personal development

We’ll give you all the training, cutting-edge technologies, and the continuing support you’ll need to succeed. At Concentrix, there’s a real career and personal growth potential. In fact, about 80% of our managers and leaders have been promoted from within! That’s why we offer a range of FREE Learning and Leadership Development programs designed to set you on your way to the kind of career you’ve always envisioned.

What you will do in this role

As a Customer Service Representative on our team, you will:

Respond appropriately to customers’ requests and provide all the necessary advice guaranteeing satisfaction and ensuring contractual SLA is maintained

Escalate potential service issues

Liaise with Supervisors/ Mentors on specific projects where requested

Your qualifications:

We embrace our game-changers with open arms, people from diverse backgrounds, who are curious and willing to learn. Your natural talent to help others and go beyond WOW for our customers will fit right in with what we do and who we are.

Concentrix is a great match if you:

Are proficient or bilingual in Danish and advanced in English

Have previous experience in a similar position and industry

Have basic sales skills, upselling and cross-selling

Are in good disposition to work in a customer service environment

Have working knowledge of IT Platform, equipment, and applications: Windows/MS Office

If you feel you don’t