Receptionist/ Front Desk

Job Purpose

The Receptionist is the first point of contact for all customers, visitors, and business partners entering the dealership. The role is responsible for providing a professional and welcoming customer experience while efficiently managing front desk operations, handling inquiries, coordinating appointments, and supporting the Sales, Service, and Administration teams to ensure smooth dealership operations.

Key ResponsibilitiesCustomer Service

Welcome customers and visitors in a professional, friendly, and courteous manner.

Understand customer requirements and direct them to the appropriate Sales Consultant, Service Advisor, or department.

Ensure customers are attended to promptly and maintain a positive first impression of the dealership.

Manage the customer waiting lounge and ensure a comfortable customer experience.

Front Desk Operations

Answer, screen, and transfer incoming telephone calls promptly and professionally.

Respond to general customer inquiries regarding dealership products, services, operating hours, and appointments.

Maintain the visitor register and issue visitor badges where applicable.

Receive and distribute incoming mail, courier deliveries, and internal correspondence.

Appointment Coordination

Schedule and confirm customer appointments for vehicle sales consultations and service visits.

Coordinate appointment calendars with Sales Consultants and Service Advisors.

Notify relevant departments of customer arrivals and appointment changes.

Administrative Support

Maintain customer records, visitor logs, and front office documentation.

Assist in preparing customer forms and documentation when required.

Support dealership events, promotional campaigns, and customer engagement activities.

Monitor and replenish front office supplies and reception area materials.

Coordination

Work closely with the Sales, Service, Finance & Insurance (F&I), Parts, and Administration teams to facilitate seamless customer service.

Escalat