Senior Account Advisor, SME

At Ayvens, progress starts with you.

Our ambitions to shape the future of sustainable mobility are powered by our talent. Join us, and get better with every move.

We are looking for a motivated and customer-focused Senior Account Advisor to join our dynamic Customer Engagement Team. This position is full-time and permanent.

As a Senior Account Advisor you will be responsible for managing customer relationships, ensuring profitability and overseeing contract lifecycle management.

Key Responsibilities:Growing and maintaining the fleet portfolio

Managing profitability

Overseeing the contract lifecycle

Ensuring the accuracy of customer data

Providing daily customer service and ensuring an excellent customer experience

Supporting the team in achieving established KPI targets

Participating in development projects and initiatives

Supporting the Team Manager

Training and onboarding team members

What We Expect from You:A positive and open-minded attitude

Motivation to work directly with customers in a fast-paced environment

Ability to work both independently and as part of a team

Ability to learn quickly and adapt to new processes and tools

A results-oriented mindset

Fluent English skills

Swedish language skills are considered an advantage but are not required

Good IT skills