Senior Account Advisor
VantaaCompetitive0 applicants
About this role
At Ayvens, progress starts with you.
Our ambitions to shape the future of sustainable mobility are powered by our talent. Join us, and get better with every move.
We are looking for a motivated and customer-focused Senior Account Advisor to join our dynamic Customer Engagement Team. This position is full-time and permanent. As a Senior Account Advisor you will be responsible for managing customer relationships, ensuring profitability and overseeing contract lifecycle management.
Responsibilities
- Growing and maintaining the fleet portfolio
- Managing profitability
- Overseeing the contract lifecycle
- Ensuring the accuracy of customer data
- Providing daily customer service and ensuring an excellent customer experience
- Supporting the team in achieving established KPI targets
- Participating in development projects and initiatives
- Supporting the Team Manager
- Training and onboarding team members
- What We Expect from You:
- A positive and open-minded attitude
- Motivation to work directly with customers in a fast-paced environment
- Ability to work both independently and as part of a team
- Ability to learn quickly and adapt to new processes and tools
- A results-oriented mindset
- Fluent English skills
- Swedish language skills are considered an advantage but are not required
- Good IT skills