Technical Support Specialist (d/f/m)

About this role

Responsibilities

• You own the daily inflow of operational and technical support requests for LMS Next/ParcelParcel, acting as the first point of contact and triage before issues are escalated to Product/Tech.
• You independently diagnose technical issues, such as payment integration failures, frontend display bugs or carrier-specific issues, and determine whether they can be resolved directly or need to be passed on to Tech.
• You are the point of contact for operational questions about LMS Next/ParcelParcel from internal stakeholders across Customer Service, Sales and Invoicing.

Requirements

• You investigate and document the root causes of recurring bugs.
• You have a good technical understanding of web applications, APIs and third-party integrations (e.g. payment providers, carrier APIs, frontend and backend),

About ITA Consulting GmbH

Since 2000, has been making shipping simpler, more transparent, and more efficient for businesses. With our platforms and , companies can quickly compare and directly book their daily shipping needs. By bringing together a wide range of carriers on our platforms, we combine modern technology with personal service. Across several locations in Europe, our teams work every day to simplify shipping processes in a sustainable way. We believe in open collaboration and fast decision-making. That’s why we are looking for people who take ownership, contribute ideas, and want to actively shape the future with us. Your mission As part of our Market Support team for LMS Next/ParcelParcel, you will work alongside a Product Owner and a Business Analyst to keep the platform’s day-to-day operations running smoothly across all live markets (NL, BE, DE, ES, and soon FR) – from technical troubleshooting to customer-facing questions. You’ll work in a fast-paced, pragmatic, hands-on environment, with direct escalation paths to Tech when needed. Your Key Responsibilities You own the daily inflow of operational and technical support requests for LMS Next/ParcelParcel, acting as the first point of contact and triage before issues are escalated to Product/Tech. You independently diagnose technical issues, such as payment integration failures, frontend display bugs or carrier-specific issues, and determine whether they can be resolved directly or need to be passed on to Tech. You are the point of contact for operational questions about LMS Next/ParcelParcel from internal stakeholders across Customer Service, Sales and Invoicing. You investigate and document the root causes of recurring bugs. What you need to succeed You have a good technical understanding of web applications, APIs and third-party integrations (e.g. payment providers, carrier APIs, frontend and backend),