Product Owner - Communications Channels & AI

About this role

Responsibilities

• Own the strategy, design and ongoing performance of Cloud Telephony, AI Receptionist and CCE.
• Set a clear, prioritised roadmap that balances client value, technical feasibility, commercial return, operational capacity and partner dependency.
• Ensure Technical products are positioned, sold, onboarded, serviced and renewed in a way that delivers measurable value for clients.

Requirements

• Define the product standards, service models and client journeys that CS and Technical Production can execute consistently.
• Bring clarity to build, buy and partner decisions so product direction is deliberate, comm