Staff Technical Program Manager

Zscaler (NASDAQ: ZS) accelerates digital transformation so customers can be more agile, efficient, resilient, and secure. The Zscaler Zero Trust Exchange™️ platform protects thousands of customers from cyberattacks and data loss by securely connecting users, devices, and applications in any location. Distributed across 160+ public exchanges globally and thousands of private exchanges at the edge, the SASE-based Zero Trust Exchange is the world’s largest in-line cloud security platform.

We believe the future of work is Human + AI and are building an AI-native enterprise where human potential is amplified by machine intelligence to solve the world’s hardest security challenges. Driven by deep customer obsession, we are committed to the mission, outcome, and to each other. We bring these commitments to life through three core behaviors: ownership and collaboration, trust through outcomes and impact, and a challenge culture with ongoing feedback. Ready to make an impact at the company pioneering security transformation in the AI era? Join us at Zscaler.

Role We are looking for a Staff Technical Program Manager, Platform Services to join our team. This is a global role, reporting to the Sr. Director, Cloud Operations - Platform Services in the Cloud Operations - Platform Services department. You will support our maturing platform through a unique blend of technical program management and vendor management skills. Your expertise in data center services, infrastructure, and carrier networks will be critical in delivering creative solutions and executing high-impact projects in a dynamic global environment.

What you’ll do (Role Expectations)

Plan, source, negotiate, and deliver complex data center projects globally from inception to deployment

Negotiate with data center and carrier providers for colocation space, IP transit, dark fiber, and wave services while ensuring regional compliance

Conduct regular business and service reviews with global vendors to maintain high standards of service and delivery

Collaborate with technical and product teams to assess business requirements and track delivery of services to ensure timely utilization

Communicate updates to cross-functional partners, tailoring messaging from executive summaries to detailed technical briefings

Who You Are (Success Profile)

You thrive in ambiguity. You're comfortable building the path as you walk it. You thrive in a dynamic environment, seeing ambiguity not as a hindrance, but as the raw material to build something meaningful.

You act like an owner. Your passion for the mission fuels your bias for action. You operate with integrity because you genuinely care about the outcome. True ownership involves leveraging dynamic range: the ability to navigate seamlessly between high-level strategy and hands-on execution.

You are a problem-solver. You love running towards challenges because you are laser-focused on finding the solution, knowing that solving the hard problems has the biggest impact.

You are a high-trust collaborator. You are ambitious for the team, not just yourself. You embrace our challenging culture by giving and receiving ongoing feedback—knowing that candor delivered with clarity and respect is the truest form of teamwork and the fastest way to earn trust.

You are a learner. You have a true growth mindset and are obsessed with your own development, actively seeking feedback to become a better partner and a stronger teammate. You love what you do and you do it with purpose.

What We’re Looking for (Minimum Qualifications)

Demonstrated curiosity and active exploration of AI tools, with a proven history of integrating new technologies to enhance daily workflows and augment problem-solving

8+ years of project management experience specifically in data center operations, global carrier services, or related infrastructure roles

Proven experience in vendor management, including commercial agreements and contract negotiations

Deep technical understanding of cloud and data center operations, infrastructure, and carrier networks

Bachelor’s degree in Computer Science, Engineering, Information Technology, or a related field

What Will Make You Stand Out (Preferred Qualifications)

Proven track record of executing tight timelines and delivering high-quality work in a high-growth environment

Strategic thinker with an intellectually curious mindset and a drive to find answers across complex organizations

Expert proficiency in operational tools such as Jira, Asana, and Google Suite for daily project tracking and reporting