Deliverability Procurement Manager

Bloomreach is building the world’s premier agentic platform for personalization.We’re revolutionizing how businesses connect with their customers, building and deploying AI agents to personalize the entire customer journey.

We're taking autonomous search mainstream, making product discovery more intuitive and conversational for customers, and more profitable for businesses.

We’re making conversational shopping a reality, connecting every shopper with tailored guidance and product expertise — available on demand, at every touchpoint in their journey.

We're designing the future of autonomous marketing, taking the work out of workflows, and reclaiming the creative, strategic, and customer-first work marketers were always meant to do.

And we're building all of that on the intelligence of a single AI engine — Loomi — so that personalization isn't only autonomous…it's also consistent.From retail to financial services, hospitality to gaming, businesses use Bloomreach to drive higher growth and lasting loyalty. We power personalization for more than 1,400 global brands, including American Eagle, Sonepar, and Pandora.

What challenge awaits you?

The Procurement team is looking for a commercially sharp vendor manager who can keep our deliverability supply base balanced, competitive, and low-risk while continuously improving margin. You will own the cost side of our SMS and email vendor relationships end to end, from sourcing and onboarding to rate-card negotiation and ongoing performance governance.

You will build and maintain a vendor base that gives Bloomreach coverage in every geography we sell into, redundancy where we are exposed, and pricing that lets Sales win deals without eroding margin.

You will then use that supply base to partner across Pricing, Deliverability, and Sales, translating carrier and vendor costs into custom pricing and rate cards, and making sure customer escalations are routed and resolved through clearly defined paths.

Your job will be to:

Own the commercial management of our SMS and email vendor relationships

Onboard new vendors and expand coverage into new geographies

Optimize custom pricing, rate cards, and margin with Pricing, Deliverability, and Sales

Keep the vendor base balanced, competitive, and low-risk

Be an expert in your craft

a. Own the commercial management of our SMS and email vendor relationships

Be accountable for the cost performance of our SMS and email deliverability vendors

Own vendor contracts, rate cards, commercial terms, renewals, and commitments across the deliverability supply base

Track vendor spend, volumes, and unit costs, and drive negotiations that reduce cost and improve terms

Define and manage clear escalation paths so customer-impacting vendor issues are routed and resolved quickly

Build and maintain scorecards in cooperation with FP&A to monitor vendor cost, quality, and reliability, and hold vendors accountable to them

b. Onboard new vendors and expand coverage into new geographies

Identify, evaluate, and onboard new SMS and email vendors in geographies where Bloomreach is expanding

Run structured sourcing and due-diligence processes covering coverage, cost, deliverability quality, compliance, and risk

Lead commercial onboarding, contracting, rate-card setup, and integration hand-off with the Deliverability team

Ensure new vendors meet Bloomreach's standards for reliability, compliance, and competitiveness before they carry production traffic

c. Optimize custom pricing, rate cards, and margin

Partner with Pricing to translate vendor and carrier costs into competitive custom pricing and rate cards

Work with Sales to support custom-priced and high-volume deals, protecting margin while enabling wins

Partner with the Deliverability team to align vendor routing and quality decisions with cost and commercial goals

Identify and execute margin-improvement opportunities across the vendor base, from renegotiation to re-routing volume

Model the margin impact of pricing, routing, and vendor changes to support commercial decisions

d. Keep the vendor base balanced, competitive, and low-risk

Maintain a balanced supply base that avoids over-reliance on any single vendor and mitigates supply, pricing, and compliance risk

Continuously benchmark vendor pricing and performance against the market to keep Bloomreach competitive

Monitor geographic coverage and redundancy, and close gaps before they become customer or margin risks

Own vendor risk management, including contingency and failover options for critical routes and regions

e. Be an expert in your craft

Develop deep expertise in SMS and email deliverability economics, carrier/vendor pricing structures, and rate-card mechanics

Stay abreast of market trends, new vendors, regulatory changes, and pricing dynamics across the geographies we operate in

Present cost, margin, and risk insights in a manner that is clear to both commercial and technical audiences

Ultimately, your goal is not just to manage vendors but to actively improve Bloomreach's margin, competitiveness, and customer experience across the deliverability supply base

Your success story will be:

In 30 days, you dive right in, build a full picture of our current SMS and email vendor base; contracts, rate cards, spend, volumes, and coverage — and produce a state-of-the-union on cost, risk concentration, and margin by the end of the first 30 days.

In 90 days, you begin executing quick-win renegotiations, define clear customer escalation paths with the Deliverability team, and partner with Pricing and Sales on your first custom pricing and rate-card optimizations.

In 180 days, you fully own the deliverability vendor portfolio, onboarding vendors in new expansion geographies, running a balanced and benchmarked supply base, and delivering measurable margin improvement, becoming an essential partner to the Pricing, Deliverability, and Sales teams.

You have the following experience and qualities:

Professional — experience in vendor/commercial management, procurement, or pricing, ideally in SMS/email deliverability, telecom, or messaging

Personal — commercial judgment, independence, and fluency in English

Professional experience

3-5 years of experience in vendor management, procurement, category management, or commercial/pricing roles

Hands-on experience negotiating contracts, rate cards, and commercial terms with vendors or carriers

Strong understanding of unit economics and margin, and the ability to translate supplier costs into customer pricing

Experience managing a supply base for balance, risk, redundancy, and competitiveness

Familiarity with SMS and/or email deliverability, telecom/carrier pricing, or messaging vendors is a strong plus

Proven ability to partner with cross-functional stakeholders — Pricing, Sales, and technical/deliverability teams

Proficient in Google Sheets/Excel and comfortable building cost, pricing, and margin models, preferably through the use of AI

Solid understanding of how commercial and vendor decisions drive margin, risk, and customer experience

Personal qualities

Commercially minded — take pride in finding cost savings, margin gains, and competitive advantage

Have a knack for navigating ambiguity and unique customer problems within the deliverability space

Enjoy working with others and building trust across procurement, commercial, and technical teams

Motivated by and willing to work on complex, cross-functional, time-sensitive negotiations

Excellent attention to detail coupled with the ability to resolve issues and escalations quickly

Possess a passion for vendor economics and continuous improvement

Take ownership of both successes and failures, with the ability to apply learnings to future negotiations

Possess a high degree of independence and self-organization to navigate ambiguous, fast-moving situations

Fluent in English with excellent written and verbal communication skills