Service Customer Manager
VaasaCompetitive0 applicants
About this role
Are you looking for the opportunity to contribute with one of the global leaders in the renewable energy industry? Do you enjoy working closely with customers and have a can-do attitude? Then this is the job for you!
Region NCE and Global Offshore > NCE > CSM, Finland
The Service department is responsible for service, service sales, and maintenance of the wind turbines within the Nordic countries. We have an open and informal culture, where teamwork and good communication are the key to our goals. We are looking for a Service Customer Manager to join our team in Vaasa, Finland. In this position, you will be a part of the continuously growing Nordic Service organization.
Responsibilities
- As a member of the Customer Service Management team, you will be joining a team of motivated colleagues responsible for establishing and maintaining business relationships with customers based on partnership and terms included in service contracts to ensure both high customer satisfaction and supporting revenue growth. As the main Vestas contact for your customers, you will be responsible for the revenue of your own customer portfolio. You will create, build, and retain strong customer relationships and efficient internal collaboration resulting in high customer satisfaction as well as solid financial growth for both the customer and Vestas
- Further your main responsibilities will include: Act on behalf of the customer internally within Vestas to ensure that we deliver on the customers' business case, which will include communication with the planning department, technicians, and others supporting functions and stakeholders
- Calculate and follow up on the cost and profitability of our service contracts and negotiate sales if additional services are requested
- Create and handle administrative routines with new and existing customers
- Participate in the handovers of new wind parks from sales and construction to ensure that all obligations in the contract are being identified an