EUS Specialist (IAM)

We are looking for an experienced End User Service Specialist, IAM to join our IT organization in Helsinki.

In this role, you will provide advanced technical expertise and senior support for Identity and Access Management / Identity Management services across identity lifecycle, access governance and authentication platforms. You will play a key role in strengthening the security, reliability and efficiency of IAM services by leading complex incident resolution, root cause analysis, service improvements and automation. You will work closely with business stakeholders, IT, cyber security teams and suppliers, translating IAM policies and standards into practical operational outcomes.

Your role and responsibilities

Provide advanced technical expertise and 2nd/3rd level support for IAM / IDM services, including complex incidents, problem management and agreed on-call support

Lead root cause analysis and continuous improvement across identity lifecycle, provisioning/de-provisioning, access requests, integrations and authentication services

Translate security and IAM policies into operational controls for least privilege, segregation of duties, privileged access and access governance

Own configuration, change, upgrade, testing, deployment and service validation activities for IAM applications, connectors, workflows, interfaces and data flows

Drive standardization, automation and documentation of IAM / IDM processes and tools to improve security, reliability and efficiency

Partner with cyber security, HR, business stakeholders, IT teams and suppliers to deliver secure, compliant and reliable identity services

Support audit evidence, access reviews, risk remediation, reporting and end-user training related to IAM services

Option for on-call if needed